CC-502 Wings Financial Credit Union Ongoing

For almost a year I have had ongoing issues with intermittent CC-502 errors when I do a one step update with Wings Financial Credit Union. I have posted this issue in this community only to have the discussion "closed" with no action. I have "reported a problem" with my log and data files numerous times and nothing seems to be done. Several months ago I went round and round with support trying to get this issue fixed.
Finally when I talked to the real technical people they acknowledged a problem and said they would work on it without any suggestion of a real timeline of when it would be fixed. Now I get emails from Quicken that they want to enhance Quicken with Estate Planning tools. Why doesn't fix the existing problems with their product before they add more complexity to their product?

Answers

  • Damian
    Damian Member, SuperUser ✭✭✭✭
    edited July 26
    @jerryd1 - is the error CC-502 or CC-501?  Your prior two posts are for error CC-501.  I ask because the cause and possible solutions for these errors are very different.

    I have to say that I have several accounts at Wings Financial CU and I have had no issues with my connection with any of them.  I know you spent many hours with Quicken Customer Support, but have you tried any troubleshooting steps, or searched for any support articles on these CC-502, CC-501 errors?

    These are just some examples of support articles that might help fix your errors. Before you attempt any of these suggestions or make any major changes to your data file, please do a backup first.

    https://www.quicken.com/support/error-when-using-online-services-cc-501

    https://www.quicken.com/support/error-when-updating-accounts-cc-502

    https://www.quicken.com/support/deactivate-and-reactivate-online-banking-services-quicken-account

    https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    But before you do anything else, I would recommend doing a validate or super validate -

    Validate: 
    1. Click on "File"
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. Click on "File"
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Supervalidate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.


    (Quicken Premier Subscription R42.21 on Windows 11 Pro)

  • jerryd1
    jerryd1 Member ✭✭
    I have done Validate, Super Validate, read all those articles that you suggested, reported the problem and included my data numerous times. None of it has helped.
  • jerryd1
    jerryd1 Member ✭✭
    Today it's CC-501. Yesterday it was a CC-502.
  • Damian
    Damian Member, SuperUser ✭✭✭✭
    edited August 5
    @jerryd1 - how many accounts do you have at Wings Financial?  When you disconnect and reconnect your accounts, please make sure to disconnect all your accounts at Wings first before reactivating them.  All accounts at Wings would need to be deactivated even the ones that don't have issues.

    When you reactivate online services for these Wings accounts make sure to "link to existing" and reconnect to the appropriate accounts on Quicken.
    (Quicken Premier Subscription R42.21 on Windows 11 Pro)