Quicken cannot download my Royal Bank Account

BobCollin

Right now as a new subscriber, I am sorry I ever got involved with Quicken. They destroyed my last 20 years of records downloading the new Quicken. No problem downloading my 5th3rd bank, but tried several time to download my Royal Bank a/c & only get the "oops" response. How do I get a refund? Product is of no use when it cannot download my bank.

Quicken Anja

Hello @BobCollin,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and to hear about your dissatisfaction.

Aside from the "oops" error message you receive when trying to connect with Royal Bank, does there also happen to be any specific error code(s) associated with the message that you can provide us with here, please?

If you still wish to be request a refund, then please reach out to Quicken Support directly for further assistance.

Thank you!

BobCollin

CC-501

Quicken Anja

Thank you for your response and providing the error code.

In that case, as stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

Our support agents will need to collect and review your log files to further investigate the issue and will likely be required to file an escalation.

I do apologize for being unable to resolve this issue from here in the Community.

Click here to review Quicken Support's hours of operation.