pending ebillers (Q Mac)

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Dan.D
Dan.D Member ✭✭
edited October 2022 in Paying Bills, eBills & Scheduled Transactions (Mac)
i have added several ebillers, some regular bills and some streaming services. But there are some that are on the list and i am able to log in but remain in perpetual state of pending. And even when removed and attempt to read, they go back to pending. Is there anything to do about those?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited August 2022
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    Hello @Dan.D, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your e-billers. 

    Which specific e-billers are you experiencing this pending issue with?

    First, I suggest creating a test file and attempting to add the e-billers with which you are experiencing issues. You can create a test file by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case)

    Let me know how it goes! 

    -Quicken Jasmine

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  • Dan.D
    Dan.D Member ✭✭
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    is that on Windows? because i have a Mac and don't see that option or is it located somewhere else?

    > @"Quicken Jasmine" said:
    > Hello @"Dan.D", 
    >
    > Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your e-billers. 
    >
    > To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
    >
    >
    >
    >
    > Once that is done, see if the issue still continues to persist.
    >
    > Let me know how it goes! 
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Dan.D,

    I do apologize for the miscommunication, I have revised my response to reflect troubleshooting steps for Mac e-billers. 

    Thank you!

    -Quicken Jasmine

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  • Dan.D
    Dan.D Member ✭✭
    edited August 2022
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    unfortunately that didn't help. these billers continued pending in a new file.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Dan.D,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please provide the name of the eBillers that you are experiencing this pending issue with?

    Thank you!

    -Quicken Anja
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  • bchaney64
    bchaney64 Member ✭✭
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    My Quicken for Mac is doing the same thing. PayPal is the problem.
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