How do I get the budget portion of the app to show the expenses (Q Mobile)

Morschri1991

I am currently trying to look at my budget and it doesn't seem to be working right. it shows the transactions that are sorted under each expense but the expense graph does not show it. for example, I have a category set for gas. I spent 15 dollars on gas. I see the transaction, its categorized correctly, but in the budget it says 0. The desktop version is correct however.

Quicken Anja

Hello @Morschri1991,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

First, please save a backup prior to performing any troubleshooting steps (just in case).

If you haven't already, I suggest that you please try to reset the cloud from your DeskTop program by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

1. Sign out of your Quicken Mobile app
2. Navigate to the Quicken dropdown menu 
3. Preferences... 
4. Mobile, Web & Alerts
5. Use the toggle button on the left to turn Sync OFF 
6. Click Disable Sync
7. Navigate to Connected Services
8. Click Reset (click Reset again on the pop-up box)
9. Once the Reset completes, navigate back to Mobile, Web & Alerts
10. Use the toggle button on the left to turn Sync ON
11. Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts > Accounts to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.

I hope this helps!

Quicken Anja

Hello @Morschri1991,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

First, please save a backup prior to performing any troubleshooting steps (just in case).

If you haven't already, I suggest that you please try to reset the cloud from your DeskTop program by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

1. Sign out of your Quicken Mobile app
2. Navigate to the Quicken dropdown menu 
3. Preferences... 
4. Mobile, Web & Alerts
5. Use the toggle button on the left to turn Sync OFF 
6. Click Disable Sync
7. Navigate to Connected Services
8. Click Reset (click Reset again on the pop-up box)
9. Once the Reset completes, navigate back to Mobile, Web & Alerts
10. Use the toggle button on the left to turn Sync ON
11. Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts > Accounts to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.

I hope this helps!

Morschri1991

It worked! Thank you!!!

Quicken Anja

You're welcome and thanks for the update! Glad to hear that worked for you.