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One Step Update Problem

wyealbert

For the last several weeks, I have had a problem with One Step Update asking me to reauthorize an account that I deleted months ago. The account has been deleted from Quicken, but I still get this reauthorize request every time I run One Step Update. I am running Windows 10 version R42.21, Build 27.1.42.21. Any help would be greatly appreciated!

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Comments

Quicken Jasmine

Hello @wyealbert,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with One Step Update.

First, I suggest attempting to sign out and back into your data file to refresh the accounts. You may follow the instructions below in order to do so.

Navigate to EditPreferences...Quicken ID & Cloud accountsClick Sign in as a different user (or it might say Sign in using a different Quicken ID)

Image: https://us.v-cdn.net/6031128/uploads/editor/2i/z9sf24ngjttu.png

Follow the prompts to Sign Out

Image: https://us.v-cdn.net/6031128/uploads/editor/2o/skue85fpnptc.png

Sign back in using your Quicken ID (email) and password

Please let me know if the issue persists after this!

wyealbert

Sorry, I tried your suggestion but the problem is still present.

Quicken Jasmine

Hello @wyealbert,

Thank you for attempting to sign out and back in, though I do apologize that you are still experiencing this issue.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Please let me know how this goes!

wyealbert

I found a solution by deleting an obsolete financial institution name from the account.

Quicken Jasmine

Hello @wyealbert,

Thank you for coming back to update us and sharing your resolution!

Please do not hesitate to reach out with any further questions or concerns!