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Gibberish, random characters in replace screen

markhayworth

I've been using the renaming rules and memorized payees a lot, and also the Replace function a lot. I notice that soon after using the replace a few times, when it makes a table of register entries in the replace pop-up screen, a lot of the items are filled with gibberish. It seems to happen to the "empty" fields and seems to fill with random characters or, sometimes, part of a legit field (like a memo or payee). Even the checkbox on the left (for you to select which items to operate on) has garbage characters to the left of the checkbox. Why does this happen? It's obviously a bug. Any fix? I'm using the latest Windows version (August 2022) because it always automatically updates. How can I attach a screenshot to show you?

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UKR

markhayworth said:

...
How can I attach a screenshot to show you?

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

markhayworth

But there is no "row of editing tools above the text entry box of your post". There is just a box with a smiley emoji above it. I'm using Firefox.

markhayworth

Also am trying Chrome now. Again, no row of tools is visible above the text box.

Quicken Jared

markhayworth said:

Also am trying Chrome now. Again, no row of tools is visible above the text box.

Hello @markhayworth,

I am sorry about this frustration with uploading images to the Quicken Community, and with strange text in the Replace window.

First, note that you can drag and drop images into your comment before you post it.

Also, try saving a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then proceed through the instructions below:

Navigate to File
Select Validate and Repair File...
Select Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If you are still noticing difficulties after you have attempted those recommendations, you may try the following:

Navigate to File
Hold CTRL + Shift and click Validate and Repair File...
Select Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope to hear more from you about this.

Thank you,

Quicken Jared

markhayworth

OK I had already made backups and that didn't solve the problem. I validated and restarted now and it's not doing it yet but it doesn't do it right away. I'll use it a bit more and see if the problem reappears. I still don't have a toolbar but I clicked and dragged the screenshot into the message and it seems to be attached. Take a look at it to see the problem.

Quicken find replace bug.png

markhayworth

In the above screenshot, the Select, Num, and Tab columns are all wrong. They have furnishings in there which was a category I had chosen prior. Sometimes when it gets really bad, it's not part of actual words like that but just random strange characters.

markhayworth

OK it happened again. I had just done a big find and replace where if the payee said "Overdraft Protection Fee" I told it to replace the memo field with "Will be waived". Now when I do control-H again and type in Payee = apple.com and click Find, the select, Num, and Tab field are all incorrect - they say "Will be waived". Why did that happen? See attached screenshot.

Quicken find replace bug 2.png

Rocket J Squirrel

Your data file is very likely corrupted. What does the resulting log display after you do a Validate? If you see "damaged data block", your file cannot be repaired.

markhayworth

This is what the validation log says:
[Mon Aug 22 20:24:45 2022]

File: "C:\Users\Mark\Documents\Quicken\Mark's Quicken Data 1"

QDF:
Validating your data.
No errors.

QEL:
No read errors.

QEL:
All internal consistency checks passed.

[Mon Aug 22 20:25:01 2022]
Maximum security reference: 14, number of securities: 14.
No out-of-range security references found.

Validation has completed.
-------------------------------------------------------
Looks fine to me.
All day today I've been seeing "Quicken's online service is unavailable at this time. Please wait at least 10 minutes then try again. We apologize for the inconvenience." when I try to do an update.

Rocket J Squirrel

The "10 minutes" message is simply wrong. To clear that condition, you need to log out of your Quicken and log in again.

Preferences > Quicken ID & Cloud Accounts
Sign in as a different user
Confirm signing out
Sign back in with your same credentials.

Rocket J Squirrel

Well, the good news is your validation log is clean. The bad news is you could still have corruption. My file is moderately corrupted and I cannot remedy it. Yet my validation log is clean like yours.

markhayworth

I was able to update now. On my other computer I had to change my password for the Quicken web site. In the past I needed a different password for the web site and the Quicken desktop program (the vault). Well now, Quicken wouldn't update until I closed it and entered in my web site password instead of the Desktop vault password. Evidently they both use the same password now, correct?

markhayworth

I think I've narrowed down the cause of the bug. If I use find and replace to replace a bunch of "Category" fields, then if I use it again and do a find to find transactions from a different payee, the "hit list" of items in the table now has the prior category I assigned as all the entries in the "Selected", "Num", and "Tag" fields. Can you reproduce it? I don't think it's because my database file is corrupted because the transactions in the register are all correct and everything else works as expected.

markhayworth

Also, if the memo field in the list of hits is empty, it is also filled with the prior category.

markhayworth

Can someone at least try to reproduce the problem? I gave steps where I can repeatedly reproduce the bug on my computer in my last comment.

UKR

@markhayworth ,

what version and release of Quicken are you using? R xx.xx

If you can be sure that it's not corruption in the data file ... the transactions display correctly in all other views, reports and registers ... let's make sure that this is not caused by some corrupted program module in Quicken.

uninstall Quicken using this procedure: https://www.quicken.com/support/how-do-i-uninstall-quicken-windows
Now open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) or
C:\Program Files (x86) and delete the folder titled "Quicken" (with all its files and subfolders)
When done, reboot your computer and then reinstall Quicken from your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.

Rocket J Squirrel

markhayworth said:

Can someone at least try to reproduce the problem? I gave steps where I can repeatedly reproduce the bug on my computer in my last comment.

markhayworth said:

I think I've narrowed down the cause of the bug. If I use find and replace to replace a bunch of "Category" fields, then if I use it again and do a find to find transactions from a different payee, the "hit list" of items in the table now has the prior category I assigned as all the entries in the "Selected", "Num", and "Tag" fields. Can you reproduce it? I don't think it's because my database file is corrupted because the transactions in the register are all correct and everything else works as expected.

I tried to reproduce it based on this description and could not. My Find & Replace screen looks normal.