Just installed, entered all my accounts - and now I can't get access to all my hard work

ccox

this is my first attempt at purchasing your program. I just bought a Premium subscription, loaded all my bank accounts then your program asked me to upgrade by clicking on your provided upgrade button. I did, and now I can't get access to all my hard work. This is all within 2 hrs. of purchasing. I'm not impressed. Any suggestions?

splasher

Could the "upgrade" that Quicken offered be in regard to the connection type?  Home & Business is the only higher edition of Quicken above Premier and I have never heard of them asking if you want a higher capability edition like that.

Connection type being Direct Connect, Express Web Connect or Web Connect which can be seen on the Account List (Tools menu).

Ps56k2

ccox said: this is my first attempt at purchasing your program.

We are mostly other peer users here - so it is not "our program" -

and to help other users, we usually need more details about .... "now I can't get access to all my hard work"

thecreator

ccox said:

this is my first attempt at purchasing your program. I just bought a Premium subscription, loaded all my bank accounts then your program asked me to upgrade by clicking on your provided upgrade button. I did, and now I can't get access to all my hard work. This is all within 2 hrs. of purchasing. I'm not impressed. Any suggestions?

Hi @ccox

A "Premium" Subscription can be for Support, not the actual program.

https://www.quicken.com/personal-finance/premium-support

Or

Quicken Premier

Our premium plan loaded with
best-in-class features

Or you can go to: https://www.quicken.com/ Hover the Mouse over Sign In and click My Account and sign in. Once you are Signed in, click on Subscriptions and see what you purchased.

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet