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How do I stop Quicken from asking to reauthorize closed Chase account

DK-MGIL

Quicken keeps asking me reauthorize for a Chase account that is no longer active. My active accounts with Chase are already reauthorized and successfully using EWC+. But when I go to synch accounts I still get a screen asking me to reauthorize a non-existent Chase account.

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Accepted answers

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Anja

Hello All,

While our teams continue to investigate, they are still requesting more problem reports to be submitted via Help > Report a problem and also ask that screenshots be included in your submission.

The more reports we receive, the better! Thank you.

All comments

Metooalso

Metoo I keep reauthorizing and it keeps asking.

guy@gw

Same here two days in a row, especially using Update area.

wfeigley

Same problem! It's bad enough it wouldn't let me link to the old account when the new authorization method was required, but now it keeps telling me to reauthorize the closed, old account which is not longer even set up for downloading.

Quicken Jasmine

Wood2Dust

I deactivated update for accounts that I don't use anymore - especially one hidden account I don't use anymore was the problem.

DK-MGIL

There are no open accounts (whether hidden or not) to deactivate. Problem persists even after deactivating everything and trying again. Quicken just keeps asking for reauthorization of a closed account. [Removed - Speculation]

Quicken Anja

edgy04

I have been experiencing this problem too. I have 4 Chase accounts. The other ones got updated to the new download protocol. I keep getting this (1st attachment):

You can see here (2nd attachment) that the account is hidden and closed:

image.png

edgy04

I guess that second attachment did not come through. Here it is again.

image.png

UKR

If you haven't done so already, please try the following actions:

Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Validate and Supervalidate your Quicken data file.
If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Super Validate:

File
Press and hold CTRL + Shift while you click Validate and Repair File...
Supervalidate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

DK-MGIL

Validating the file was one of my early steps. Did not help.

mmpunch

Exactly why I did not complete the ReAuthorization of my Chase accounts today. They (Quicken and Chase) still need to improve this Reauthorization process, by allowing the Reauthorized Accounts to be "linked" to existing accounts within the current Quicken File. The "Existing" accounts are not currently shown within the Link to Existing Accounts pull down menu.

mikeb210

I am having the same problem. I reauthorized my Chase accounts, as required, but keep getting the prompt to reauthorize when I do an OSU. At the "Link Accounts" step I set all to "Do Not Add to Quicken" because the options in the dropdown did not accurately display the related Quicken accounts.

UKR

mikeb210 said:

I am having the same problem. I reauthorized my Chase accounts, as required, but keep getting the prompt to reauthorize when I do an OSU. At the "Link Accounts" step I set all to "Do Not Add to Quicken" because the options in the dropdown did not accurately display the related Quicken accounts.

Once again, that Chase reauthorization process will not work if you did not deactivate all your Chase accounts (including any old, hidden, long closed at the bank accounts which are still activated) BEFORE starting to reauthorize. An account which is already activated cannot be activated again unless you deactivate first.

DK-MGIL

Solutions that suggest deactivating and then reactivation again do not work. The issue is not a "hidden" account--but an entry that has been "closed" in Quicken. Once closed in Quicken you cannot do anything with it and it's login should not be in the list when you click on "one step update." But it does appear!

UKR

DK-MGIL said:

Solutions that suggest deactivating and then reactivation again do not work. The issue is not a "hidden" account--but an entry that has been "closed" in Quicken. Once closed in Quicken you cannot do anything with it and it's login should not be in the list when you click on "one step update." But it does appear!

If the account register is marked closed in Quicken, is the same account also marked closed at the bank?
If it isn't, that would explain why you get nagged.

BTW, isn't there a "[√] Remind me later" or similar checkbox at the bottom of the dialog? If so, try removing or setting the checkmark.

DK-MGIL

I wish there was such a simple solution--but no. Quicken prompts me to reauthorize the problem account. At first I would try dong that but it did not work because there actually was not an account needing reauthorization. So I bypass that dialogue box by saying "skip now." But the next time it is there again. After I say "skip now," Quicken goes to the one step update settings where there is a box to check to update the closed account. I have tried checking that, but of course nothing happens because the account for that old login is not really there. So I now leave that box unchecked and can proceed normally. But that does not solve the problem. In terms of the bank--all my active Chase accounts are "authorized" under the new system and work. Basically I just want to stop the erroneous prompt and get the irrelevant account check box off of one step update. The work around is to ignore / bypass everything for the ghost account, but that is not a solution. Thanks for the attempts to provide a solution--and now I know I am not alone with this issue. Guess just have to wait to see what happens with future updates.

UKR

@DK-MGIL ,

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. Your problem is "above my pay grade" and I'm sorry, I can't help you.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
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RobWDavis

I got the exact same problem today, when I was required/forced to reauthorize. I have 3 accounts with chase. One has been closed since 2018. I'm being asked to deactivate/reactivate the closed account. I tried deleting the financial institution, but it won't take. So, I'm stuck with "Skip for now" every time I update. That is until a bug fix is released for this.

On top of that, I had to disconnect the other 2 accounts and reconnect them so that they would link properly with the online download data.

DK-MGIL

Yup...same behavior. I received an update to Quicken yesterday that said it fixed some Chase problems--but apparently not this one. Unfortunately no change. Same problem persists.

Eddie Choy

yes, I am having the same problem. I also have another problem. When I schedule a bill pay in Chase it is not updating the account in Quicken.

nelaco

Same issue here. I have to hit "Skip....." every time. Thankfully it works but not ideal.

Cliff S

FIXED IT!

I closed the account (In my case, Discover Card) that Quicken repeatedly wanted me to reauthorize.

TOOLS --> MANAGE HIDDEN ACCOUNTS --> Select CLOSE ACCOUNT Button

rajuabju

I am also having this issue, except with a very old Bank of America credit card account, which has been closed for years (both the actual CC, as well as the account within Quicken). I was able to successfully re-authorize all my current/existing accounts with Chase, BofA, Discover, and so on. However, I have an old Bofa CC, closed for many years. Within Quicken its "hidden" account that is "Closed" and thus cannot be edited in ANY WAY, and obviously cannot be 'reopened' within Quicken either. I keep getting the re-authorization message, and skip each time, but obviously I dont want to be doing this forever going forward. Quicken has to implement a way to "permanent skip" re-authorization or something similar.

DK-MGIL

As those of us with the problem have pointed out, it occurs with accounts that ALREADY have been closed. Suggestions that closing the account will fix it are not relevant. The account is already closed and uneditable, but Quicken still wants to insists it needs to be reauthorized.

DK-MGIL

Just updated to the latest Quicken version. No change. Problem still exists. Still getting reauthorization screen for an account that has been closed.

rajuabju

Not sure why this is cant simply be fixed with a second button choice that says "Dont ask again" or something like that... unlike some of the other ongoing issues, this one seems like it would be a relatively easier fix if we could be given the option to permanently hide/stop re-authorization requests.