Bank feeds don't work after restore

Question

Is there a trick or tip to getting bank feeds to work on accounts after a restore? I've backed up and restored my data file to a new computer and now the bank updates are not working. The update generates a cc-502 error - no transactions are downloaded and the last download date is changed to the date the error is generated.   :|  :|

lpanski · Answer

Jasmine,

Thank you for the response.  I'm experiencing bank feed issues with Citi (ongoing issues since April 2022) and First Citizens.  I did speak with a representative this morning who proposed unlinking the accounts and relinking.  I believe that I will manually import these transactions and then look at another financial platform.  I've used Quicken for a LONGGGG time and I know the risk of duplicate transactions after I do this is high and the housekeeping to clean this up makes me tired thinking about it.  Maybe things have changed with duplicates, but I'm not willing to find out.

Again, I appreciate the response.

Quicken Jasmine · Answer

Hello @lpanski,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your account(s).

Could you please clarify which financial institution you are experiencing the CC-502 error with? What is the connection method with said financial institution? You can see the connection method by navigating to Tools > Account List.

I am looking forward to hearing your response!