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Any one found answer to USAA VISA transactions not downloading?

USAA Visa transactions have not been downloading for about a month now. Other USAA accounts do download transactions. Help


  • Hello @fcwdmdpedo,

    Thank you for contacting the Quicken Community, though I do apologize that you have been experiencing this issue with your Bank of America account(s) not downloading transactions. 

    Before I can further assist you, I require some more information. Are you receiving any error codes or messages when attempting to perform a One Step Update or an individual account update? What exactly occurs when attempting to sync your USAA account(s)? 

    I am looking forward to hearing your response!
    -Quicken Jasmine
  • x89
    x89 Member ✭✭
    USAA VISA transactions downloaded at 10:00 AM EST this AM. They don't seem to be available early in the AM EST.
  • fcwdmdpedo
    fcwdmdpedo Member
    I tried again at 4:50 PM Eastern . I have 4 USAA accounts. It says it has updated transactions in all 4 accounts. It downloads transactions in the other accounts but not the Visa account. No error codes.
  • fcwdmdpedo
    fcwdmdpedo Member
    It last downloaded Visa transactions on 7/31 but none since. The latest in the other accounts was today 8/30.
  • I have both Visa and Amex from USAA. I haven't been able to download for 6 months. On phone last week 1 hour with USAA and 3 hours with Quicken. Errors OL-295-A and CC-502. Have deleted the online download set up, as requested, and now get the error CC-502 when I try to add the accounts back. Three months ago the Quicken rep told me that Quicken was trying to fix this glitch. I am extremely frustrated. Anyone else experiencing this or have any advice?
  • Discouraging news. I charge practically everything on my USAA VISA. It would be a nightmare to have to enter by hand. Sure hope Quicken can work it out. I will try to call them end of next week. Will let you know how it goes.
  • I am experiencing the same thing - no transactions downloading though no errors - since 8/27/22.
  • Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.
    -Quicken Jasmine
  • Cannot download my USAA Visa account into Quicken. Seems to have stopped the end of August. Tried to reset (set up online) the account in Quicken and now it says, "Don't add to Quicken." Your software engineers need to fix this. Very frustrating.
  • wellinm
    wellinm Member
    This is happening to me as well. When will it be fixed?
This discussion has been closed.