Union Bank Download transactions

goodswak

My union bank transactions not downloading. This occurs during update and when manually downloading from Union bank

Quicken Anja

Hello @goodswak,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from not being able to download transactions, do you also happen to receive any specific error code(s) and/or message(s) that you could provide us with here, please?

Thank you!

Mary MacArthur

My transactions are not downloading either. There is no message to indicate why this is occurring.

Mary MacArthur

Thank you. This appears to be an issue with Union Bank. They are addressing the issue.

goodswak

No error codes

goodswak

> @Quicken Anja said:
> Hello @goodswak,
>
> Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
>
> Aside from not being able to download transactions, do you also happen to receive any specific error code(s) and/or message(s) that you could provide us with here, please?
>
> Thank you!

No, no error codes

bgreganti

I use Union Bank also, but none of my accounts are updating, not just UB.

Quicken Anja

Thank you all for responding and confirming that no error codes are being received.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

MichaelL

I have the same issue. I reset the connection link and still no errors however it didn't show up on the list of accounts . It looks like it goes through without error but that is not the case..

MichaelL

error.. I mean the list of accounts updated after the update session

bgreganti

@"Quicken Anja" I followed your instructions but still no new transactions downloaded. I did however get duplicates of some transactions from 2021.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

goodswak

> @Quicken Jasmine said:
> Hello All,
>
> Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
>
> We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
>
> While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
>
> We apologize for any inconvenience! Thank you.

What is interesting, I am clearing transactions manually based on my online data. Once done, I use the manual reconcile tab and it reconciles with online balance. There seems to be some aspect between union bank and quicken that are connecting.

ocfootballknut

I am having the same issue. One step update completes with no error messages but my transactions from Union Bank are not there. It's been about a week this has been happening.

slibby12

I am also having this same issue. Tried the recommended step of siging out of the data file and signing back in. Still no transacations downloaded

frankdel949

I am having the same issue. I updated the transactions & backuped on Aug 21 and then I updated the software on Sep 2 and pulled transactions and just got the 4 days. It pulled my credit union accounts through Sep 2 and not the Union Bank ones. It pulled transactions though Aug 25 and nothing past that.

Ana Amaral

I am also with this issue. No transactions downloaded since Aug 25th. I have already called do Quicken 3x, made everything they asked to, but it is not working yet. I also reported the problem in the system, but no answer...

Blue24

I had the same issue but today my Union Bank transactions downloaded as per normal. I hope the same goes for everyone else.

frankdel949

Mine uploaded as well. Thanx for letting us know. It would be nice to know why it failed the first time and is working today. I assumed it was the new software update. But that would been they changed something and didnt let us know...

slibby12

Seems to be fixed now

Ana Amaral

For me it is not working yet!!!