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Chase messed up download and quicken charged me $400

dpjrogers

The Chase update really messed up my quicken downloads and quicken charged me $400 to fix and it is still wrong. Is anyone else having this problem?

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Quicken Anja

Hello @dpjrogers,

Thank you for reaching out to the Community, though I apologize that you are experiencing this.

I have sent you a direct message, requesting that please provide the contact information that you used to contact Quicken Support as Quicken Support does not charge for support. If you have been charged, it is more than likely that you contacted a scam company pretending to be Quicken.

Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Greg_the_Geek

You got scammed by a bogus Quicken support site.

Ps56k2

Not only scammed -
but did you click on anything sent from them, or somehow give them online access to your computer ?

dpjrogers

yes - suggestions.

Chris_QPW

The safest thing to do would be to wipe the machine and start over, but in truth most likely they were just after the money and didn't do anything else.