Cash transfer recognized erroneosly as income

Question

Our HSA is held at Elements Financial but investments are held in a linked TD Ameritrade account. I recently transferred a significant amount of cash from TDA back to Elements but Quicken flagged the transfer as income. This was not income but I cannot find a way to correct Quicken. It may have something to do with TDA being an "Investment" account and Elements a "Banking" account but that's just a hypothesis. Suggestions would be appreciated. Thank you!

RobWms1949 · Answer

Thanks for the offer to help. I've decided I've spent way too much time on this and don't want to waste any more. The endgame of this transaction was closing the current HSA and transferring it to a new custodian. The easiest thing for me to do now is just delete the existing account and start fresh with the new one. There is no critical data that I need to keep from the old account so I'll just pretend it never existed and start fresh! Thanks again.

UKR · Answer

Please do us a favor and attach a snapshot image of the transaction, as shown in both the HSA and the TDA account registers. I'm suspecting that you might see it as Income because it's a transfer out of a tax deferred investment account ... just firing shots in the dark here, listening for an "Ouch!" ...How to attach image snapshots to Community posts

Sometimes
a picture is worth a thousand words …

Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please
save images to files of file type PNG,
JPG, or GIF only. They're easier to work with than PDF files.

RobWms1949 · Answer

Thanks for your input, Tom - I appreciate you taking the time to help out. Hopefully the Superusers will have an idea. I'll chat with Official Support - not sure how "brief" it will be  :)