I can't download from my bank. Quicken keeps asking me to link it to the account, I do that. It asks again and then tells me that it has downloaded transactions to an account that doesn't exist. I had just updated to the latest version. Anyone else having this problem?


  • Hello @LesleyAnne,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please clarify which financial institution you are experiencing this with?

    I am looking forward to hearing your response.
    -Quicken Jasmine
  • Alberta Treasury Branch - I don't think the issue is with them, I believe it is with Quicken!
  • Maybe not! I can download from Scotia Bank with no issues. I will contact ATB
  • Hello @LesleyAnne

    Thank you for providing more information. 

    We do recommend requesting to speak to a supervisor or a tier 2 agent when reaching out to financial institutions because they are generally more familiar with third-party applications such as Quicken. 

    Please let me know how it goes!
    -Quicken Jasmine
  • I can download other accounts from ATB, just not the MasterCard
  • After numerous times of telling it what account it should go to, I get the following:
    Your financial institution has downloaded data for an account that does not exist in your Quicken data file. [QL-362-A] [QL - 362 -B}. I can download another credit card account from ATB with no issue
  • Do you think this is a bank or a quicken issue?
  • Hello @LesleyAnne,

    Thank you for providing more information, though I do apologize in my delay in response. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

    I am looking forward to hearing your response!

    -Quicken Jasmine
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