long user of Quicken. BUT CANNOT log in to site

loutog

I cannot signing to my account. PLEASE HELP!

I used Quicken's sign-in help and changed my password three times ( tried signing in to the site BEFORE I again changed it). CREDENTIALS DENIED. I then changed my password again. Wrote it down EXACTLY as I changed it to be sure. Then waited half hour before I signed in to allow for the site to catch up. CREDENTIALS DENIED.


I cannot sign in, though it clearly recognize my email address.


HELP!

jacobs

@loutog I'm not clear if you are trying to sign into your account on Quicken.com to view/manage your subscription or if you are trying to sign into the web interface of your Quicken data? In any case, you might find it more helpful to call Quicken Support about this, as they can reset things in your account to help you resolve this.

loutog

I was trying to log on to C+Quicken.com to check my subscription. Followed all the prompts and changed my password BUT still could not log on to the Quicken.com site. Will call Quicken Support about this on Monday, BUT concerned that I will find myself on perpetual hold as normal .

loutog

PS: I used a MAC for all of this on Sierra as the Browser. Quicken.com refused every password

UKR

Is the error message "Invalid credentials"?

Are you logging on from a country outside the US and Canada?

loutog

I am in Vermont USA and have been for a long time. I am using a MAC which is on Monterey 12.5.1 the fully current version. I am using fully updated Sierra and no VPN, just plain internet. I am getting the message your described: "invalid credentials". I even used the Quicken.com function that updates my password- but still get the same message.

jacobs

You’ve twice mentioned Sierra. Sierra is a version of macOS from 2015-2017. But you say you’re using macOS Monterey, so I thin you’re meaning to describe your web browser. It’s called Safari, not Sierra. 😉

While I can’t offer much insight on the issue you describe, I’ll throw out two suggestions. First, I obviously don’t know what password you’re using, but I’d try to temporarily change it to something as simple as it will allow. If you can get a simple password to work, then you can change it to something more secure to see what does or doesn’t work. The other suggestion is to try temporarily with Chrome or Firefox, to see if a different browser with nothing saved or cached, will work.

HPeterSchrennen

I tried to sign in as usual no 10 time, rebooted Mac....still does not let me in!!! HELP

james LaBarbera

I renewed my account, but will not open, keeps telling me to renewe

UKR

james LaBarbera said:

I renewed my account, but will not open, keeps telling me to renewe

Are you sure you renewed the correct Quicken ID? Or might you have more than one Quicken ID?

When you get prompted for a Quicken ID, please try "Sign in as a different user". Sign out, then sign back in to your Quicken account using your the Quicken ID you used for renewal.

If that doesn't work, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.