More issues downloading transactions from Truist

klcobb

Seems I have an issue every Sunday. The error message from logs is the following

The server does not recognize a request from the application.

Started on Sunday morning and has continued until this evening. Not sure if I need to drop Quicken or Truist.

Quicken Jasmine

Hello @klcobb, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

Thank you!

klcobb

Appears to happen every Sunday when I reconcile and pay bills. Works itself out Sunday afternoon or Monday. The quicken connect logs says ...

==== OSU Start (20220918/08:55:41) ====
20220918 08:55:42: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
20220918 08:55:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
20220918 08:55:45: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20220918 08:55:45: ***QFN kQFFinished: returns 67305972
20220918 08:55:45: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20220918 08:55:45: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
20220918 08:55:46: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20220918 08:55:46: ***QFN kQFFinished: returns 67305972
20220918 08:55:46: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20220918 08:55:46: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
20220918 08:55:47:

==== OSU End (20220918/08:55:49) ====

==== Mini-OSU Start (20220918/08:56:36) ====
20220918 08:56:37: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20220918 08:56:37: ***QFN kQFFinished: returns 67305972
20220918 08:56:37: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20220918 08:56:37: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
20220918 08:56:38:

==== Mini-OSU End (20220918/08:56:39) ====

Quicken Jasmine

Hello @klcobb,

Thank you for providing more information. 

I have located a Support Article that discusses some troubleshooting steps to take when presented with an OL-293 error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

I hope this helps!