CC-502 with Citibank

For 2 days, I am unable to connect Quicken to my Citibank credit card and get a CC-502 error. Yet, I'm able to connect to Citibank's website with no problem at all. Has anyone figured out how to deal with this?

Comments

  • Hello @markfreed,

    Thank you for contacting the Quicken Community, though I do apologize that you are receiving this error with your CitiBank account(s). 

    We do currently have an ongoing active alert regarding users receiving a CC-502 error with their CitiBank account(s). You may follow this link to access that alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience that this may cause in the meantime. 
    -Quicken Jasmine
  • Rich D
    Rich D Member ✭✭
    edited September 20
    [Removed - Disruptive]
  • Jason712
    Jason712 Member
    Any progress on this? For 4 days, I am unable to connect Quicken to my Citibank credit card and get a CC-502 error. Yet, I'm able to connect to Citibank's website with no problem at all. Has anyone figured out how to deal with this?
  • Pamthemom
    Pamthemom Member
    I am also receiving the CC 502 error for my Citibank credit card, despite updating and logging into the Citibank website. Please make this an issue and investigate