Chase Loan shows "Loan is paid off" after updating Chase Connect

dwightshelley

I recently went through the process to disconnect and reconnect all my Chase accounts required to get them downloading again. I have a loan account that now shows "This loan is paid off" even though there is still a balance shown. It will not show me the register. ???

Tom Young

A downloading loan never has a register.  The concept here is that the financial institution knows what principal amounts you've paid and what your loan balance is and provides that correct information to you, so why would you need a register? 

It is not at all uncommon in here that people experience exactly what you're describing in your post; their loan is marked as paid of when clearly it isn't.

I'm pretty sure that the problem is the "EWC" part of EWC+.  With EWC the aggregator (gatherer of information) has to write a script (program) to get the information off the financial institution's site.  If there's some error in the program or the financial institution changes something on their site without telling the aggregator, then you get bad information.  So I expect that's what has happened here with your loan. 

If you want to get the register back I'd suggest reading this and using the process that's appropriate to your situation:  https://community.quicken.com/discussion/7164936/faq-how-do-i-convert-a-loan-account-that-automatically-downloads-transactions-to-a-manual-entry-sc

I'd also suggest keeping the loan a "manual" loan - your entries in the checking Account are what affect the loan - as, in my opinion, there's no great benefit, and some downside, to a downloading loan.