Old Overdue Transactions in Quicken Mobile

keith.st.clair

I am seeing over 222 overdue transactions in Quicken mobile (Android). They are all old starting back in Apr 2021 to now.

Troubleshooting steps
1. I logged out of the mobile app, reset the cloud data through the Windows app, logged back in to the Android app
2. I logged out of the mobile app, cleared both cache and data and logged back in
3. Ran a validate and repair through the Windows app shows no errors
4. I ran a Super validate and repair and no errors

I do not see the overdue transactions in Quicken on the web or in the Windows app.

The Android app version is 6.21.0 (27255).

How do I fix this?

Quicken Jasmine

Hello @keith.st.clair,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Quicken mobile app. 

Next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
5. Select the Cloud Account Name used for your main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

Let me know how it goes!