Error CC501 when updating Truist checking account this morning

Bob W.
Bob W. Quicken Windows Subscription Member ✭✭
edited December 2022 in Errors and Troubleshooting (Windows)
Received the error CC501 saying there was a problem updating because of a error on the Quicken Server - and to contact Quicken support to resolve. One transaction did download, but error notice didn't go away. Second attempt to download transactions got the same error code.
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Bob W.,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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