TIAA Traditional share balance NOT transferring to Quicken

ProfRick Member
edited November 2022 in Investing (Windows)
Windows 11 Home, Version R43.32, Build

Even though Quicken One-Step Update “sees” them, it is not capturing and posting the “No. of Shares” data for three securities in my portfolio:
Each of these is a guaranteed-income security with a fixed-and-stable share price of $1.00. The interest/dividends paid on each is manifested as new-shares-purchased that are posted to the account, adding to its balance. TIAA updates the balance quarterly.
Even though these accumulations appear regularly on the TIAA Customer Portal, Quicken One-Step Update is not capturing these accumulations.
And I cannot find a way to update my share balances manually.
How do I fix?


  • Quicken Jasmine
    Hello @ProfRick

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    First, I suggest creating a test file and adding the investment account(s) to see if it produces the same issue. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 

    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    edited October 2022
    The problem with TIAA Traditional downloads has been around for years. Each time I do a One Step Update, it downloads a Shares Added with zero shares. But if I do a Reconcile Shares, it reports the correct number of shares I hold and the difference between that and the number of shares in Quicken.

    Here is how I work around this issue:

    In Edit > Preferences > Downloaded Transactions, I have the account set to Compare Portfolio after download. 

    I do not include the TIAA account in the OSU setup.

    At the end of each month, I click on the gear at the top right of the account and select Update transactions. This downloads an Add of zero shares for TIAA Traditional. I accept this. When I click on Done, it reports a discrepancy in the share count for TIAA Traditional.of say xxx.yy shares. I note down this value.

    I edit the Added transaction to make it a ReinvDiv of $xxx.yy purchasing xxx.yy shares.

    As a check, I click the gear and select Reconcile shares and verify that it says there is no discrepancy.

    This is certainly annoying and I wish TIAA would fix it. Part of the issue is that they declare the reinvestment daily, and I don't think anyone wants to record 30 ReinvDivs each month. If you don't want to use the workaround, I suggest you contact TIAA and see if you can get them to fix it, perhaps by just downloading one ReinvDiv at the end of each month.. If you can get TIAA to fix this issue, you will be doing us all a big service.
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