FidirUtility.exe stop working when installing Quicken

Weiwei

When installing Quicken, after installation process finished, it starts the update process, then then FidirUtility has stop working error shows. If we close the stop working window, the installation process will continue and install successfully.

Quicken version installed: R43.32 Build:27.1.43.32 Windows 10 Enterprise
Detailed Error message from Windows Event Viewer:
Application: FidirUtility.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.DirectoryNotFoundException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.File.InternalCopy(System.String, System.String, Boolean, Boolean)
at System.IO.File.Copy(System.String, System.String, Boolean)
at FidirUtility.Program.CopyFidirTxt()
at FidirUtility.Program.Main(System.String[])

UKR

For Quicken for Windows US, the installation process needs to be able to install a number of folders and files. One of the files this failure is all about is called Fidir.txt (the list of supported financial institutions). This file lives in a (hidden, I believe) file folder named
C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019 for the Subscription version.

Quicken must be able to create files in a variety of folders.
Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

Weiwei

Thanks for your quick response.

I checked my Windows Defender Controlled Folder Access feature on my machine. It is not turn on.
And according to your description, I go to C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2018 folder, I saw the Fidir.txt file exists in this folder.
Also, I checked the permissions for ProgramData folder, it has Read & execute, List folder contents and Read permissions. And the C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w4439 folder where the FidirUtility.exe stored in, it has the same permissions with ProgramData folder.

What can I do in next step to fix this issue when installing? Thanks in advanced.

UKR

Do you use Trend Micro antivirus (or some other antivirus program)?

If so, temporarily disable your antivirus for the duration of the installation process. It appears to be interfering with the installation process.
After installation completes successfully, there should be a folder named ...\2019 with the current version of the fidir.txt file. And the ...\patch\... folder should not even exist.

Weiwei2

I don't know what happened with my account, I cannot sign in with the account that I post this issue. So I sign up a new account to continue following up this issue.

My machine doesn't have any antivirus program installed. So I don't this it is caused by antivirus grogram. According to the error message from Event viewer, it seems copy some files but it doesn't exist.

What does FidirUtility.exe do? What files does it copy usually?

UKR

Weiwei2 said:

My machine doesn't have any antivirus program installed. So I don't this it is caused by antivirus grogram. According to the error message from Event viewer, it seems copy some files but it doesn't exist.
What does FidirUtility.exe do? What files does it copy usually?

Every Windows computer has Antivirus software these days. At the least, there are Windows Defender and Windows Firewall.
Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

AFAIK, this utility program downloads and installs the Fidir.txt file I was talking about (and a few related others). This file contains control information about any US bank which Quicken supports for transaction downloading.

Weiwei2

>> Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
>>If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection.
No, as I said in my first reply, it doesn't turn on. So it doesn't have the option to add Quicken to an "Allowed App". Even I turn on it and then try to add Quicken as an "Allowed App", since this issue occurs when installing Quicken, there is no Quicken.exe to let me add.

To clarify again, this issue occurs when installing Quicken app!!

UKR

To resolve the problem installing Quicken on your Windows computer and to check out what happened to your original Quicken Community logon:

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Weiwei2

Figure out the issue. The problem caused by the installer, once I download the new installer from official site, this issue is gone.