Quicken not responding after installing to new computer with Windows 11

KarenQ
KarenQ Quicken Windows Subscription Member
edited November 2022 in Errors and Troubleshooting (Windows)
I just downloaded Quicken to my new computer which has Windows 11. The install and restore went smoothly, but any time I try to download transactions or make any changes to the online account set-up quicken freezes and I get an error message that the program is not responding. I must close the program each time. I've tried uninstalling and reinstalling and restarting the computer with no improvement.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @KarenQ,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • KarenQ
    KarenQ Quicken Windows Subscription Member
    Unfortunately your suggestion did not work. I have also tried uninstalling and reinstalling with no luck. The app seems to work until I try doing anything with downloading transactions. I can’t even deactivate online services. Quicken just stops responding. Sadly, when I restored from my backup to another computer that quicken was installed on, that one started behaving the same way.
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Do you have Controlled Folder Access enabled in Windows?

    FAQ: Windows Defender & Controlled Folder Access — Quicken
    Quicken Subscription HBRP - Windows 10
  • KarenQ
    KarenQ Quicken Windows Subscription Member
    I enabled Controlled Folder Access and that seems to have done the trick. Thanks so much!
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    KarenQ said: I enabled Controlled Folder Access and that seems to have done the trick. Thanks so much!
    ENabled - or DISabled ?

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