Voya for Ball Corporation not connecting

jackngator

After selecting the account and entering the username and password the system attempts to connect then gives the following error:
We apologize for the inconvenience, but we are unable to connect the Quicken servers at this time. Do not contact Ball Corporation for assistance. They cannot fix this problem. Please try again in a few hours. Thank you for your patience".
I've tried this for several weeks and it never works. I contacted support and they said call back later.

Quicken Jasmine

Hello @jackngator,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this error. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your response!

jackngator

attached

Quicken Anja

Hello @jackngator,

Thank you for taking the time to visit the Community to report this issue and for providing the screenshot as requested by @Quicken Jasmine, though I apologize that you are experiencing this.

Since the screenshot is showing error CC-501, please take a moment to review this error-specific support article.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation.

Please, click here to review Quicken Support's hours of operation.