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URL Change Teachers Credit Union of South Bend Indiana

pgz1950@

Teachers Credit Union of South Bend Indiana have changed there URL from tcunet.com to onlinebanking.tcunet.com. I'm no longer able to download my accounts in Quicken because of this change. I contacted TCU of South Bend (more than once) and the last message I got from them says "It is up to Quicken to update our URL in their system". Could you please reach out to TCU and make this change. My last contact was an email from D.Lewis at [Removed - Email]. Thank You P.Zehner

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Quicken Anja

Hello @pgz1950@,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

I do apologize for any inconvenience! Thank you.

Jim_Harman

Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone. Be sure the support agent understands the problem and gives you a ticket number for future reference. You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions.

Ps56k2

pgz1950@ said: Teachers Credit Union of South Bend Indiana have changed there URL from tcunet.com to onlinebanking.tcunet.com. I'm no longer able to download my accounts in Quicken because of this change.

Here is the current entry - as you probably know.....

and it is up to TCU to submit the CHANGE to Quicken...

10298 10298 10298 Teachers Credit Union South Bend https://www.tcunet.com/ 1-800-552-4745
https://internetbanking.tcunet.com/TeachersCreditUnionOnline/Uux.aspx#/login ACTIVE
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

pgz1950@

Thanks Jim
Have contacted Quicken by phone and and told that TCU needs to contact Quicken, TCU response is Quicken needs to change.

pgz1950@

Ps56k2
Yes. The problem stans with TCU they are not helpful at getting me to a person in charge. I will make an appointment Monday at the main branch to talk face to face. Thanks P.Z.

Ps56k2

pgz1950@ said: Yes. The problem stans with TCU they are not helpful at getting me to a person in charge.

just to clarify - Quicken is a financial services company and financial institutions contract and purchase from Quicken different levels of downloading support.... Of course the financial institution is responsible for sharing with Quicken all the required information - AND when things change - provide the updated information to Quicken.

Not sure what your downloading problem might be - the Quicken entry appears updated ???
The 1st URL is the public web browser portal...
The 2nd URL is the internal one used by Quicken...
So - what happens when you try downloading via Quicken One Step Update ?

saschramm

I'm having the same issues. Really frustrating. I feel like we are paying a fee for the Quicken service. It seems like Quicken reaching out to TCU would have much more impact that a single individual.

saschramm

> @Ps56k2 said:
> just to clarify - Quicken is a financial services company and financial institutions contract and purchase from Quicken different levels of downloading support.... Of course the financial institution is responsible for sharing with Quicken all the required information - AND when things change - provide the updated information to Quicken.
> Not sure what your downloading problem might be - the Quicken entry appears updated ???
> The 1st URL is the public web browser portal...
> The 2nd URL is the internal one used by Quicken...
> So - what happens when you try downloading via Quicken One Step Update ?
> 10298 10298 10298 Teachers Credit Union South Bend https://www.tcunet.com/ 1-800-552-4745
> https://internetbanking.tcunet.com/TeachersCreditUnionOnline/Uux.aspx#/login ACTIVE
> BANKING&WEB-CONNECT
> BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

The second password is what has changed - https://onlinebanking.tcunet.com/

Rickwigg

When I talked to Quicken, I was told they are aware of the problem and are working on it. Not sure how long it will take. Hopefully soon, it is very frustrationg

pgz1950@

Talked with members services at main branch TCU. they said should be resolved by first of December. We can only hope.

joker

Quicken user for over 20 years. TCU customer for 7. I will be neither if this isn't resolved by Dec 15, 2022.

Ps56k2

joker said: Quicken user for over 20 years. TCU customer for 7. I will be neither if this isn't resolved by Dec 15, 2022.

Appears that TCU changed the "locks" and the Quicken "key" doesn't work anymore....

pgz1950@

Had a meeting at TCU main office downtown South Bend. Was told that they are working on it. Here is a copy of the responce I got back later in the day.

Hey Patrick!

Alex here from TCU. Regarding Plain and QuickenLoans to resolve this issue takes some hefty development. We don’t anticipate it being fixed for several months

[Removed - Personal Info]

joker

[Removed - Rant]

joker

[Removed - Duplicate]

bigkrill

Has anyone heard an update? Is the answer still "several months"?

bigkrill

Update. I just found an update in another post that works. You need to deactivate online for the existing TCU accounts, then reactivate and choose the following bank info (from the multiple Teachers Credit Unions in the search results). Not sure how well search works in quicken, so if you don't see this entry then may reduce your search terms.

Teachers Credit Union WebConnect <a rel="nofollow" href="https://www.tcunet.com/" title="Link: https://www.tcunet.com/">https://www.tcunet.com/</a>; 800-552-4745
<a rel="nofollow" href="https://onlinebanking.tcunet.com/" title="Link: https://onlinebanking.tcunet.com/">https://onlinebanking.tcunet.com/</a>; ACTIVE
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

mattr

This worked for me also. You need to add a new account and search for Teachers Credit Union WebConnect. I also deactivated my old TCU accounts in Quicken before adding the new.