Westerra Credit Union no longer works with Quicken

mpegraham

Hello,

Westerra Credit Union has not worked with Quicken for some time, ever since the change to digital banking.

Another thread claimed that this was fixed, but it sadly is not, all Westerra accounts still won't download to Quicken. Still no ETA from anyone. :-(

UKR

How to refresh financial institution information (Branding)

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:

• Windows:  Quicken Uses Incorrect URL for Online Banking
• Mac: https://www.quicken.com/support/mac/quicken-uses-incorrect-url-online-banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
• The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
• If they didn't do that, complain to your bank's or biller's office of the president.
• Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

rtaylor4

[Removed - Rant] It has been two months since my last download. Downloaded manual files don’t even work. Something quicken does not like in the format I guess??? Westerras new format is not so great either. I think I need a new bank.

j3r4m3y

This has been EXTREMELY frustrating!

Quicken Janean

Hi All, This is a known issue and we are working on making the connection more stable. During this time period you may run into CC-506 or FDP-106 errors while attempting to download your accounts or add your data. Our Teams are working as fast as they can to resolve this. Thanks for your patience. 

-Quicken Janean

Quicken Janean

Hi All, I have an update! Westerra Credit Union is now supported. Please try again and let me know if you are still experiencing issues with this financial institution. Thanks! 

ChrisAD

I just tried. I even deleted all my accounts in Quicken so I can add them again and no accounts show up.

ChrisAD

Update - I got some accounts to show and come down but the one I need (checking) is not showing up.

rockythunder

Westerra Credit Union is the worst. How is it possible that we still can't download our account information, yet adding the information back in, it only finds my son's account information. The change to digital banking is terrible. Can't wait until my wife leaves employment with Jeffco Schools, hence the only reason we have had this account for over 25 years now. Not sure what the purpose is of quicken either when the information still doesn't download either.