R45.7 failed to install

williamspl

I am having problems installing Rev 45.7.

Chris_QPW

What errors are you getting?
Most of the time when there are problems it is because your anti-virus software is blocking the update.
You can get the Mondo manual patch from here: https://assistant.quicken.com/patch/QW27.1.45.7MPatch.EXE

Ps56k2

williamspl said: I am having problems installing Rev 45.7.

what kind of problem - staged releases only are avail for a short time, so Quicken may say there is a new release, but when you click on it to download, it may no longer be actually avail -

https://community.quicken.com/discussion/7923448/windows-r45-xx-release-us#latest

Guru

The installation process ends abruptly before anything is actually downloaded. I repeated the process numerous times and each time yielded the same result.

UKR

Guru said:

The installation process ends abruptly before anything is actually downloaded. I repeated the process numerous times and each time yielded the same result.

Reboot both Windows and your Internet router, if you haven't done so already and then try again please.

If that continues to fail, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. There should be an installation log file with details on the error.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Ps56k2

Guru said: The installation process ends abruptly before anything is actually downloaded.

no error messages or anything - ?

Is this from within Quicken, when it prompts for downloading an updated version ?
OR - are you doing it manually via the Quicken online website and your Quicken Account ?
OR - from the Quicken Support online website and the links on that website ?

williamspl

No error msgs provided.

UKR

Absent any other details, please do the following:

• download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.

williamspl

I was able to do a successful install of 45.7 with the mondo patch Thanks!

williamspl

Now R45.13 "failed to install".

Anyone else with this issue?

UKR

williamspl said:

Now R45.13 "failed to install".

Anyone else with this issue?

The same procedure as before: Download and install the Mondo Patch file. It has been updated to the 45.13 level.
Usually, the Mondo Patch file is updated to the latest level within a day or two.
Hover the mouse pointer over the download file link to see which file name it uses before you click to start downloading.
If you cannot figure out why the installation from within Quicken fails and solve the problem, you will have to do this every time a software update is released. There must be an error message somewhere.

williamspl

Thanks again for the Patch; it worked fine!

But, not sure why the regular update does not work?

Regards!