PenFed and MassMutual stopped connecting

shannonr2

I have been using Quicken on my Mac for sometime downloading from both PenFed and MassMutual and they have both stopped connecting with the same exact message "aggregator_in_error"

Quicken Jasmine

Hello @shannonr2,

Thank you for reaching out to the Quicken Community, though I do apologize that you are receiving this error. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your response. 

shannonr2

Hello Jasmine: Thanks for the reply. Here is a screenshot. I just did the most recent update and this message looks different than what I was receiving a couple of weeks ago. As I mentioned, this account was previously connected with no issues.

shannonr2

Here is one more error, all of these are for PenFed Credit Union:

Quicken Jasmine

Hello @shannonr2, 

Thanks for providing those screenshots and more information. 

I have located a support article that discusses some troubleshooting steps to take when presented with an FDP-102 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

I hope this helps!