Online Billers
Answers
-
Hello @Jacquie L,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
If you don't mind, could you please provide a screenshot of the errors you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Hello @Jacquie L,
Thank you for following up with a screenshot!
To start with, I suggest you try to Review and Repair Online billers first. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
Let us know how it goes!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Hello Anja,
I ran the process you suggested, however it didn't work. Quicken Deluxe is still not connecting and populating the online bills. They're still in the Fix-It mode. 😞0 -
A Repair Online Biller action, as far as I can determine, may not be able to fix it immediately. It may take a day or two for your request to be processed by the Online Bills server, to contact the biller and see if it now works.
If the problem can't be resolved on time ...
Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.
In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.
-1
