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bugs in latest "update" to Home & Business

Other LOL

I feel like im the only person in the world that uses home and BUSINESS for invoicing, you cant track customer credits, which is an old issue, if you dont have a recent backup then dont update because paid/unpaid invoices will get corrupted.
Now, its like pulling teeth just to type in the customer name when creating an invoice and now the invoice spawns with " no payment due" in the top right corner... cant remove it.

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Invoices

Accepted answers

Quicken Jasmine

Hello @Geo57,

Thank you for attempting those troubleshooting steps.

We do now have an active alert regarding the "No Payment Due" message appearing on invoices. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

I apologize for any inconvenience caused in the meantime.

All comments

Quicken Jasmine

Hello @Other LOL,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing these issues when creating invoices.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how this goes!

Geo57

This solution does not work! Very disheartening...invoicing takes so long now. Please fix this.

Quicken Jasmine

NotACPA

@Other LOL Download and install R44.28 from here:

https://www.quicknperlwiz.com/quicken-subscription-patches.html

It should resolve your issues

Other LOL

I'm not familiar with this forum, I can't tell if someone works for quicken or not, I assume the "moderator" in the title means they work for quicken.. as for the link, I'd like to know if it's clean or not.

NotACPA

That link is maintained by a former SuperUser and has been recommended MANY times by both Q Moderators and SuperUsers ... who are NOT Q employees but rather other users who have been given that title by Q for their knowledge of the product and contributions to the forum.

All Q employees will have a UserID in the format "Quicken xxx" where that xxx represents the person's actual name, such as "Quicken Jasmine".

Geo57

@quicken jasmine - The issue goes deeper than "no payment due." For existing customers, the "To" is now auto filled with the last "For" field. And the "for" field is auto filled with just the name of the customer and leaves off the address. This has been happening sine Nov 2022.