Why am I seeing this, Quicken? "Quicken's Online service is unavailable at this time. Please wait at

don052
don052 Quicken Windows Subscription Member ✭✭
edited December 2022 in Errors and Troubleshooting (Windows)
when trying to login to Quicken and download my banking transactions 11/27/2022...
first time in quite a while I've even used Quicken... and I get this message...

Why am I seeing this, Quicken? "Quicken's Online service is unavailable at this time. Please wait at 10 minutes or 1 hour etc.
I'm paying for this...

Best Answers

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    It could be that your Quicken installation, Quicken Cloud Account and online Quicken Account are out of sync.  That happens sometimes, especially when Quicken has not been used in quite a while. 
    If this is the situation then the following may resolve the issue for you by refreshing everything:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > Yes > Sign Out > sign back in using your current Quicken ID and PW.
    Did this resolve the issue for you?

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    @don052 - I just opened an older TEST file and ran into the same issue you described.  I followed the steps suggested in my previous reply and that seemed to work but then I got prompted to enter my Quicken PW, again.  After doing that I no longer had any issue using the file.
    Have you had a chance to try the steps suggested in my previous reply?  Did that resolve the issue for you?

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

Answers

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    It could be that your Quicken installation, Quicken Cloud Account and online Quicken Account are out of sync.  That happens sometimes, especially when Quicken has not been used in quite a while. 
    If this is the situation then the following may resolve the issue for you by refreshing everything:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > Yes > Sign Out > sign back in using your current Quicken ID and PW.
    Did this resolve the issue for you?

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    @don052 - I just opened an older TEST file and ran into the same issue you described.  I followed the steps suggested in my previous reply and that seemed to work but then I got prompted to enter my Quicken PW, again.  After doing that I no longer had any issue using the file.
    Have you had a chance to try the steps suggested in my previous reply?  Did that resolve the issue for you?

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • don052
    don052 Quicken Windows Subscription Member ✭✭
    so, I forgot which step resolved the issue but I think I shut the program down and re-started it and no more problems... Moving on to reconciling all my 2022 transactions... yay!
  • don052
    don052 Quicken Windows Subscription Member ✭✭
    > @Boatnmaniac said:
    > It could be that your Quicken installation, Quicken Cloud Account and online Quicken Account are out of sync.  That happens sometimes, especially when Quicken has not been used in quite a while. 
    > If this is the situation then the following may resolve the issue for you by refreshing everything:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > Yes > Sign Out > sign back in using your current Quicken ID and PW.Did this resolve the issue for you?

    Yes I had to re-sign in again... and that resolved the messages I was seeing...
This discussion has been closed.

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