CLOSED 10/23/24 TD Canada Trust - Easy Web displaying incorrect online balance

Quicken Jasmine
Quicken Jasmine Quicken Mac Subscription Moderator mod
edited November 2 in Alerts, Online Banking & Known Product Issues

We have found an issue in Quicken for Mac with TD Canda Trust - Easy Web not displaying the correct "Online Balance" vs what is shown on the Bank website.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9857600/CTP-5053)

-Quicken Jasmine

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 12/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 12/12/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 12/19/22

    While we are unable to provide an ETA, our teams continue to work toward a solution for this issue. We apologize for the inconvenience in the meantime.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 12/27/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 1/2/23

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 1/9/23

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 1/17/23

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience caused.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    ONGOING 1/23/23

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited January 2023
    ONGOING 1/30/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Anja
    Quicken Anja Moderator mod

    CLOSED 10/23/24

    This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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