Chase Online Balance included Pending Deposits this morning.

What happened? It was working, now this morning, I downloaded two transactions from my Chase Checking account, and at reconciliation it included two pending deposits in my balance and forced an incorrect balance adjustment. Is is because these two pending transactions were deposits and not payments? Hmmmm. This issue might still not be fixed.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Richard Teitelman,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • I'd love to see a comment from some other Chase customer who sees the same thing.
  • q_lurker
    q_lurker SuperUser ✭✭✭✭✭
    For my two Chase CC, no pending transactions were downloaded today and the downloaded Online Balance matches the Chase website balance with pending transactions NOT included which also match my Quicken records.     
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    It has been noted recently that:
    1. The problem is only with checking accounts, not credit cards.
    2. The problem seems to be only on weekends and holidays.  Yours seems to violate this last part, but that was my understanding of the problem based on my experience and this thread: https://community.quicken.com/discussion/comment/20316433/#Comment_20316433
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  • I wonder if the fact that when I had the problem again the other day when I opened this thread that the pending transactions being counted incorrectly in the balance were all credits has anything to do with it. The three times it worked before that, the pending transactions were all debits. I don't understand why this is so hard to fix. Quicken just needs to use the balance not counting ANY pending transactions.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I wonder if the fact that when I had the problem again the other day when I opened this thread that the pending transactions being counted incorrectly in the balance were all credits has anything to do with it. The three times it worked before that, the pending transactions were all debits. I don't understand why this is so hard to fix. Quicken just needs to use the balance not counting ANY pending transactions.
    The online balance comes from the financial institution.  How is Quicken supposed to know what the online balance is without the pending transactions when the pending transactions aren't included in the transactions that are downloaded?

    This is in fact something that Chase has to fix.

    If the pending transactions were being sent and are marked as pending then maybe it could figure it out from an online balance that does or doesn't have them (if it knows which is the case), but in reality, the whole point of the financial institution sending the online balance is so that Quicken has what the financial institution believes it is, not some calculation that Quicke might make.
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  • so what you are saying is that the balance provided by chase to quicken sometimes includes pending transactions and sometimes does not. I think that is right, because the online balance value at the bottom of my Quicken register screen included two pending transactions yesterday morning when I did the reconcile, but later yesterday I noticed it had a new value which did not include those pending transactions. So it changed sometime during the day from incorrect to correct. Seems like something Chase could easily fix by providing two Balance values, one without pending transactions and one with the pending transactions, and Quicken could just use the former.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Well it might be a little more complicated than that.

    First off I just caught Chase being inconsistent with his balances even on their own website.  It was for investment accounts but you get the point.  Here's a link to that comment: 
    https://community.quicken.com/discussion/comment/20318426/#Comment_20318426

    Beyond that Chase and Intuit communicate with the standardized protocol but it isn't in the public domain so I don't know what it supports it may or may not support sending the two needed online balances.  I do know that they just recently tried to turn on showing pending transactions and at least at this point they couldn't get all the balances and quicken to be correct.  
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  • bwca7
    bwca7 Member ✭✭
    edited December 2022
    I see this issue. It affects me greatly when trying to reconcile and reconciling is not possible. You cannot reconcile when the balance you are given includes pending transactions. EXTREMELY frustrating. You cannot balance your checkbook. I have noticed that you can download on weekends but obviously, the bank does not work on weekends. So, balances will be most current during weekdays. But regardless, the balance you are given seems to always include pending transactions.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    bwca7 said:
    I see this issue. It affects me greatly when trying to reconcile and reconciling is not possible. You cannot reconcile when the balance you are given includes pending transactions. EXTREMELY frustrating. You cannot balance your checkbook. I have noticed that you can download on weekends but obviously, the bank does not work on weekends. So, balances will be most current during weekdays. But regardless, the balance you are given seems to always include pending transactions.
    If you are in a dire strait to reconcile and can't wait you can always switch the reconciling to the "statement" which can be a balance, you see on the financial institution's website not just the actual statement balance.
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  • It did not work again this morning. The balance Quicken received included two pending transactions. Quicken thinks my balance is $4,112.75 as shown here in my Chase online register, that is the balance that includes those two pending transactions. Quicken Anja - is Chase actively working on finally fixing this? what is the status? Do I need to call their support and open a ticket with them too?
  • Didn't work again this morning. Had one pending transaction which was included in the balance.
  • Richard Teitelman
    Richard Teitelman Member ✭✭
    edited December 2022
    I tried opening a ticket with Quicken support/chat and the basic answer was they told me how I can reconcile manually. Great. I wrote "I would accept an answer of "Yes, Chase is aware of this but they have no intention of changing things on their end to provide Quicken with a balance that does not include pending transactions." Can you comment on that ? and the answer "Well, whats happening is that Quicken receives the online balance provided by the bank, in this situation by Chase. We can't really know if it includes pending transactions or not, since the bank would not provide that information." Thus, the problem is never going to be fixed. I guess Quicken has no leverage with the banks. and my last comment is that this MUST be an issue with every bank that uses EWC+ The value of the online balance field must be defined somewhere or is each bank free to use whatever value they want?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I tried opening a ticket with Quicken support/chat and the basic answer was they told me how I can reconcile manually. Great. I wrote "I would accept an answer of "Yes, Chase is aware of this but they have no intention of changing things on their end to provide Quicken with a balance that does not include pending transactions." Can you comment on that ? and the answer "Well, whats happening is that Quicken receives the online balance provided by the bank, in this situation by Chase. We can't really know if it includes pending transactions or not, since the bank would not provide that information." Thus, the problem is never going to be fixed. I guess Quicken has no leverage with the banks. and my last comment is that this MUST be an issue with every bank that uses EWC+ The value of the online balance field must be defined somewhere or is each bank free to use whatever value they want?
    There is no way that this is a fundamental problem with Express Web Connect + and there isn't any way that Chase can't fix it, if they put in enough effort.  Whether they will is another story.

    Think of it this way, they had the same information right for Direct Connect.

    When talking about Express Web Connect one could never know if one financial institution provided the data to Intuit what format and if Intuit was "searching" for the data, and therefore even though it was unlikely might have been the problem.

    With both Direct Connect/OFX and Express Web Connect +/FDX you have a set protocol, with given fields.  Now I haven't ever seen the definition of the FDX protocol, but that part is certainly going to be true.

    One has to realize that in both cases the data doesn't reside in the "protocol" or even in the OFX server.  It resides in the financial institution's databases.  So, you are looking at a "request" by Intuit for the information using the given protocol and then the financial institution has to be running some program to get the data and send it back using that protocol.

    In the case of Chase, the problem has a history like this.  At the time of the switch over to Express Web Connect + pending transactions were being included in the online balance at all times, and for all account types.  Then over time they mostly fix this.  Credit card accounts don't have this problem, and checking accounts only have this problem on weekends and holidays.  There is no way the "FDX protocol" can change in this way.  It is just as clear that whatever program they are using for fetching this data has changed from when it was done for Direct Connect, and has a bug in it that it will get the wrong balance at times.
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  • Thanks for that. Is there a way now in Quicken for me to enable getting pending transactions downloaded. I assume if I do, then the balance issue will go away since pending transactions will be included in the download and in the available balance. Right? I could live with that since I can think of only one or two times where a pending transaction was revoked by the bank.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Thanks for that. Is there a way now in Quicken for me to enable getting pending transactions downloaded. I assume if I do, then the balance issue will go away since pending transactions will be included in the download and in the available balance. Right? I could live with that since I can think of only one or two times where a pending transaction was revoked by the bank.
    No, as it sits right now you can’t tell Quicken to download the pending transactions.  Ironically, just about the time when Chase was changed over to Express Web Connect + Quicken came out of a release that did allow for downloading the pending transactions.  It was quickly turned off when it was discovered that some of the balances in Quicken were not correct.  Plus there was problems where they were temporary, and another where they were treated like the reminders where they are sort of there, but not editable, and people found ones that wouldn’t go away and couldn’t be deleted.  A real mess.  This also confused people that with calling pending bill payments, “pending transaction” that went away when Direct Connect went away.
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  • rpgarrett75703
    rpgarrett75703 Member ✭✭✭
    Today is Saturday, 12/10. I tried reconciling my Chase checking account to the online balance but it was off and wouldn't reconcile. After some investigation it is due to Chase including pending transactions in the online balance. So you are correct when saying this still happens for checking accounts on weekends. I can only assume this is because EWC+ does not update transactions on weekends only on business days? My workaround was to reconcile using the paper statement. So this is still not fixed. 
  • rpgarrett75703
    rpgarrett75703 Member ✭✭✭
    Chris_QPW had commented in another thread that this is a Chase problem.  I agree. Since Chase just operates Mon-Fri it makes sense they wouldn't provide updates until the next business day.  Same for holidays since they are closed. So perhaps EWC+ would work 7 days a week if Chase just provides the updates on weekends and holidays. I did an online bill pay today on the Chase website and it said it wouldn't be processed until Monday (i.e. the next business day).
  • Richard Teitelman
    Richard Teitelman Member ✭✭
    edited December 2022
    well, the main problem to me seems to be that Chase uses what it labels "Available" balance to pass along to Quicken and not one's Posted Balance. Available balance can include none, some, or all of your pending transactions and who knows when a pending transaction gets included. And that's the problem. that said, Two things are very annoying..... 1) it used to work fine with Direct Connect before this switch to EWC+. Why don't they (Chase) just do the same thing regarding Quicken that they were doing before. 2) NO ONE at Quicken will state unequivalently that it's Chase's fault and they've given up trying to get them to change things. One would think they'd had multiple meetings with Chase about it, but they won't say what the result of those meetings were. Has Chase officially said, they can't fix this? I'd love to know.
  • bwca7
    bwca7 Member ✭✭
    edited December 2022
    > @Chris_QPW said:
    > If you are in a dire strait to reconcile and can't wait you can always switch the reconciling to the "statement" which can be a balance, you see on the financial institution's website not just the actual statement balance.

    I did this and it worked. The sad thing is that you are forced to check the last posted balance by the bank (Chase) and use that while doing your reconciling using the paper statement method. The caveat being that you must have already downloaded all of your transactions up to that point.
  • Well it worked this morning. My Chase Checking has one pending transaction which is included in my "available" balance, but they apparently didn't report that balance to Quicken, they reported my posted balance (Online Balance in Quicken) which made the reconciliation correct. Must be a quirk that it worked?
  • Didn't work again this morning. One pending transaction was included in my balance. The frustrating part here is no one from Quicken ever responds. They posted a few months ago that it was fixed a few months back but it wasn't. Since then, SILENCE. Have they just decided to ignore it? Given up? or still working with Chase ? I'd love to know.
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