Ally Bank CC-506

Rich E
Rich E Quicken Windows Subscription Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
Getting CC-505 downloading transactions from Ally Bank for 2 weeks no. Deactivated account and reactivated it but still experiencing problem. All other accounts downloading without issues.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Rich E,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are receiving this error.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response. 

    -Quicken Jasmine

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  • Rich E
    Rich E Quicken Windows Subscription Member ✭✭
    edited December 2022
    Screenshots

    [2 screenshots removed due to privacy/unnecesity] 
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Rich E,

    Thank you for providing those screenshots. 

    I have located a support article that discusses some troubleshooting steps to take when presented with a CC-506 error. You may follow this link to access that FAQ. It is advised to save a backup before proceeding with troubleshooting steps (just in case). 

    I hope this helps!

    -Quicken Jasmine

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