Web Connect for Computershare Employee Plan

JRT01
JRT01 Quicken Windows Subscription Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
Hi,

I see Computershare (Employee Plan Login) - US in the financial institutions list, but when I try to set up a link for my employee stocks it just times out with a cc-501 error. Is this institution supported since it is in the list?

Comments

  • JRT01
    JRT01 Quicken Windows Subscription Member ✭✭
    If it matters on the Quicken subscription:
    Version: R45.13
    Build: 27.1.45.13
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JRT01,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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