VHDA Web Connect no longer working

JRT01
JRT01 Quicken Windows Subscription Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
Hi,

I used to have web connect setup for my mortgage at Virginia Housing Development Authority which was at vhda.com. Some time last year they rebranded and the page moved to virginiahousing.com and my web connect stopped working. I was never able to set an account back up because only VHDA - Mortgage is in the financial institutions list and why i try it I get a cc-501 error. My assumption is it would take some time for things to get moved to a new web address, but nothing has changed. Is Virginia Housing no longer supported?

Comments

  • JRT01
    JRT01 Quicken Windows Subscription Member ✭✭
    If it matters on the Quicken subscription:
    Version: R45.13
    Build: 27.1.45.13
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JRT01,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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