Loaded new software from disk but does not open

When I try to open it goes to a blank screen and just says Need help? contact quicken support.... why? I can't even get to the Quicken home page.

Answers

  • Hello @hapaphoto,

    Thanks for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I hope this helps!
    -Quicken Jasmine
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    If you trying to use pre-subscription Quicken (2017 and earlier), it's no longer supported. See: Migrating Quicken 2017 from old to new computer - Quicken Data Access Guarantee - Page 4 — Quicken
    Quicken Subscription HBRP - Windows 10
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    hapaphoto said:  When I try to open it goes to a blank screen… 
    Is this the first time you are installing this software - or is it a reinstall? 
    Do you know what version ? 
    QWin Deluxe Subscription - Win10
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    What does the disk say about the name of your Q product and any info about product year?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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