Loaded new software from disk but does not open

hapaphoto
hapaphoto Quicken Windows Subscription Member
edited January 2023 in Signing in, Passwords, and Activation (Windows)
When I try to open it goes to a blank screen and just says Need help? contact quicken support.... why? I can't even get to the Quicken home page.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @hapaphoto,

    Thanks for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    If you trying to use pre-subscription Quicken (2017 and earlier), it's no longer supported. See: Migrating Quicken 2017 from old to new computer - Quicken Data Access Guarantee - Page 4 — Quicken
    Quicken Subscription HBRP - Windows 10
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    hapaphoto said:  When I try to open it goes to a blank screen… 
    Is this the first time you are installing this software - or is it a reinstall? 
    Do you know what version ? 
  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    What does the disk say about the name of your Q product and any info about product year?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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