Navy Federal Credit Union CC-501

mdfurg_13 Member ✭✭
Accounts won't update transactions. When you reset or deactivate account and try to setup, or add a new account, you get CC-501.

Yes I have talked with support several times, starting before Thanksgiving. The answer is wait 2 days then call back. I am tired of calling back. just need it fixed.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mdfurg_13,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    I understand you have already called support and were advised to call back and do not want to, however, since the recommended timeframe has already passed and the error still continues to persist, it is necessary for you to contact Quicken Support again for assistance as our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved. Escalations can only be filed by contacting support.

    We apologize for the inconvenience! Thank you.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • mdfurg_13
    mdfurg_13 Member ✭✭
    I have given them everything already. Case #9850657.
    Now every time I call in, they tell me to wait 48 hours and call back if it isn't working.
  • MarkS89
    MarkS89 Member ✭✭
    I am experiencing the same problem for over a month now. Seems like this is a Quicken problem that needs to be addressed
This discussion has been closed.