I just changed my user ID/email address; how to access Quicken

Murali Narayanan

I am using Quicken Premier with the latest update.

I changed my user ID - i.e I changed my email address registered with Quicken.

Now I am unable to use Quicken as it shows me the login screen with my old user ID/email address hard coded (grey letters).

What is the easiest/fastest way to change to the new user ID? I was thinking of uninstalling and reinstalling Quicken. Any help will be appreciated. Thanks in advance.

Quicken Anja

Hello @Murali Narayanan,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in using your new Quicken ID. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

I hope this helps!

Quicken Anja

Thank you for the additional details. 

I'm familiar with the pop-up login you are referring to. It is a nuisance to get through but unfortunately, the only way is to continuously keep closing it every time it pops back up until you get through the previous steps I provided. 

Once you receive a full sign-in screen (not a pop-up screen), the pop-up prompt should stop and allow you to sign in with your new Quicken ID.

Quicken Anja

Hello @Murali Narayanan,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in using your new Quicken ID. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

I hope this helps!

Murali Narayanan

Thanks Anja. The issue was that I couldn't navigate to Edit -> Preferences as the login window was constantly appearing. I had to close the login window about 25 times to get to Edit, another 25 to get to Preferences and another 25 to select Quicken ID etc. Took me 5 minutes to select Sign in as a different user. There is no way to kill the login window once and for all.

Quicken Anja

Thank you for the additional details. 

I'm familiar with the pop-up login you are referring to. It is a nuisance to get through but unfortunately, the only way is to continuously keep closing it every time it pops back up until you get through the previous steps I provided. 

Once you receive a full sign-in screen (not a pop-up screen), the pop-up prompt should stop and allow you to sign in with your new Quicken ID.