it appears Quicken switched all foreign accounts to XDR as the currency making balances wrong

jeannedarc1

in the past weeks, my balances are correct in amount and currency, but all reports are wrong. Some investment accounts show large negative balances,which is not even possible. Anyone else have this issue?

jeannedarc1

in fact the Registers are incorrect and the Account Bar is accurate. I've called Quicken support but the people I talked with have no resolution.

UKR

If you track accounts in multiple currencies in Quicken for Windows (US version) please note:

• In Tools / Currency List there's a setting to designate one currency as the "Home Currency" (usually defaults to US$). Check that it uses your preferred currency.
• Reports containing transactions for accounts of different currencies convert transactions and balances to either the Home Currency or the currency selected in report customization. To avoid conversion, select only accounts with one currency to be part of the report.
  
• Account sidebar shows actual balances in each account's currency. Totals are calculated in Home Currency

If an account shows a balance or transaction amount using a negative balance large enough to cover your country's National Debt ... One or more transactions in the register have been corrupted. Try to find, delete and reenter the damaged transaction(s).

jeannedarc1

Your information above sounds fine. However, when I run a report with accounts in multiple currencies, some of the balances are not valid in any currency.
In order to use Quicken for my monthly and annual financial reports, I need reports to include all accounts regardless of currency of the account. It is fine that the overall report is converted into USD or other currency and that the exchange rates convert to the report currency accurately. Otherwise Quicken is not useful for either my personal finances or my company reporting.
I have verified that the Home currency is correct and the amounts in the Account Bar are correct. It is the big problem with the reports that needs a fix. When will this be returned to the way Quicken has handled multi-currency before?

jeannedarc1

thank you for your response. I have been using Quicken for decades and what you note above is indeed true. However, the recent change in the way reports are generated is really annoying. Have you discovered an internal Quicken escalation desk to find a way to correct this latest change Quicken has made?
Regarding corrupted files, do you have a suggestion how to identify if a transaction has been corrupted? Would the "Validate and repair" function work?

UKR

If you haven't done so already, please do the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, contact  Quicken Support on the phone during posted hours of operation

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. Click File
2. Select Validate and Repair File...
3. Select Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. Click File
2. Press and hold both CTRL and Shift keys while you click Validate and Repair File...
3. Select Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

jeannedarc1

Thank you for your response.
Regarding corrupted files, do you have a suggestion how to identify if a transaction has been corrupted? I have hundreds of transactions. Many thanks in advance.