Unable to read the selected Web Connect file (Q Mac)

Qmac415
Qmac415 Member
I downloaded transactions from an Elan Financial credit card I have. I have been doing this for years without problems. This time when I went to open the Q file I get the above error message from Quicken. I understand there is a current issue with Elan however I am not set up with Elan for the automatic download of transactions. I do it each month myself. Any ideas??

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    Qmac415 said:
    I downloaded transactions from an Elan Financial credit card I have. I have been doing this for years without problems. This time when I went to open the Q file I get the above error message from Quicken. I understand there is a current issue with Elan however I am not set up with Elan for the automatic download of transactions. I do it each month myself. Any ideas??
    Hello @Qmac415,    

    We are sorry to hear about these issues with online banking services and error messages. Thank you for asking about this here on the Quicken Community.

    What error code - if any - is associated with this message? It appears as though the screenshot intended for upload did not make its way into your comment; we are sorry about this. You can follow the steps explained in this FAQ in order to do upload screenshots; hopefully this is helpful. Also note that you may drag and drop your images into your comment in order to submit images, as well.

    Let us know if something seems to be preventing this from working as expected, and I look forward to hearing back from you.

    Thank you,

    Quicken Jared 
  • Qmac415
    Qmac415 Member
    Unable to read the selected Web Connect file.
    Jared, this is the error message I get when I try to open the Quicken file.
    I had entered those exact words as the subject line when I created my discussion. It would appear that the community does not see that line. Thanks for your help
  • Qmac415
    Qmac415 Member
    Hello Jared. I responded to your request for clarification a few days ago. I have not heard anything back from you. Am I doing this correctly in this format?
  • Quicken Jared
    Quicken Jared Moderator mod
    Qmac415 said:
    Hello Jared. I responded to your request for clarification a few days ago. I have not heard anything back from you. Am I doing this correctly in this format?
    Hello @Qmac415,   

    Thanks for checking back in with me about this. We apologize that you did not receive a response sooner.

    If you have the chance, it would help us to troubleshoot the situation if you could save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below:

    1. Navigate to File
    2. Select New
    3. Select Start from scratch
    4. Click Next
    5. Click Next
    6. Choose Don't use Quicken Mobile & Web
    7. Click Next 

    You may then add your Elan Financial-affiliated accounts in the newly created data file by by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol then choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues continue in this data file. 

    Tell us about what results you see in the test file, if you have the opportunity to stop by and speak with us again. 

    Thank you,

    Quicken Jared 
  • Qmac415
    Qmac415 Member
    Jared thanks for your response. I only download transactions from this bank once a month. I ended up hand entering the transactions from this month so I will wait to see if this problem occurs again next month and reach back out to you if the problem still exists. Can you keep this string open for a month or should I start a new one? Thanks again.
  • Quicken Jared
    Quicken Jared Moderator mod
    Qmac415 said:
    Jared thanks for your response. I only download transactions from this bank once a month. I ended up hand entering the transactions from this month so I will wait to see if this problem occurs again next month and reach back out to you if the problem still exists. Can you keep this string open for a month or should I start a new one? Thanks again.
    Hello @Qmac415,   

    I appreciate your efforts in following up with me. 

    Typically, Discussions are closed within a month without any activity, so if you check back in with us after thirty days, it will be best to simply create a new Discussion. I will keep an eye out for any further communications you can provide, of course, as I would like to know what you notice over time. Keep in mind that you can always test the online banking connections using the 'test file' method described earlier, and feel free to let us know about what you find, if you get the chance.

    I hope that is helpful. 

    Thank you,

    Quicken Jared 
  • mtpallini
    mtpallini Member
    I am having the same issue with downloading Elan credit card transactions - I’ve been doing this for years and this month I get a message saying “Unable to read the selected Web Connect file - please contact your financial institution”