CC-501 Error -- First Command Bank

Afterprop Member ✭✭✭
The msg from Quicken says First Command Bank cannot "fix' this error. My 1-Step Update quit working with First Command Bank on 20 Jan . . . I tried to reset the account, and it removed my on-line information for the 1-Step Update. Now, for the past 5 days, I keep getting this CC-501 error. When will this be fixed? Argh ! ! ! Thank you ! ! !


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Afterprop,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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