Quicken Deluxe Mac asking for renewal (was renewed in December!)

Jay Baker

I have an existing (since December) deluxe subscription that has been working without issue until this morning. Today I get a sidebar saying my subscription has expired and won't let me download. Looking at the info from the Quicken->My Quicken Account shows my deluxe subscription is active.

Quicken Anja

Hello again,

Thank you all for submitting reporting this issue here in the Community and for submitting problem reports.

This issue has been escalated internally and our teams are working to resolve it, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Jay Baker

Also just noticed that About dialog shows Premier, not Deluxe (which is my subscription). Why does the software think I have a Premier sub?

japasunor

Having the same issue...

cleanh2oman

> @RickO said:
> Try menu Quicken > Sign Out and then sign back in.

I'm having the same issue as the author. Signing out and back in didn't help. Quicken for Mac, Deluxe, renewed in November 2022. Quicken on the web and mobile app don't work either. Ugh

skmcmains

I've updated my subscription but it is not recognized as being updated. Everything I've seen is only for Quicken for Windows. I've logged out and back in and it still does not allow me to update my accounts even though my subscription didn't expire until 2/4!

cleanh2oman

In my case, yes quicken.com has the correct subscription info. Quicken Deluxe, renews November 18, 2023. As noted by the OP, Quicken->About shows subscription to Quicken Premier, expired January 30, 2023. Weird. I will contact support.

Matt

Ugh...same issue here.  Do we all need to call in with our issues?  I just opened a chat and they told me to call in after 8:00am PT???

snipes

Same issue here. Subscription is valid until July according to the website. But Quicken for Mac won't says it expired Jan 30th. Signed out and back in but no change in the software.

Jay Baker

Just got off the phone... same thing about calling in after 8:30AM PST. She indicated that this is somehow related to my previously being a beta customer and that the escalation team in California would need to fix it. So will have to wait 2 hours and call them.

Matt

They told me the same thing via chat.  I don't remember ever being a beta customer.  

jrhoyer

I was on with support for quite a while this morning.  Glad to know that it isn't just me!  Support was prompt and polite, just unable to address the issue.

aaron

having the same issue

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

snipes

Problem Report submitted.

Matt

Problem report submitted as well.  

MarcoAA

I have the same issue, I renewed my Deluxe in October and it says that I have Premier and it expired yesterday. I didn't buy Premier. I spoke with Customer Support and they say they know about the problem and we have to wait until it is resolved.
They shall pay us for downtime as we can't update any bank information, at least give us 6 months extension on our membership

Javaman310

Same problem. Submitted problem report with logs.

cleanh2oman

Problem report submitted. For what it's worth, I enrolled in the beta program years ago, but was never active in it.

JohnV007

Same issue.  Problem report submitted.

pgeller

Started working again about 30 minutes after submitting problem report.

Quicken Anja

Hello again,

Thank you all for submitting reporting this issue here in the Community and for submitting problem reports.

This issue has been escalated internally and our teams are working to resolve it, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

snipes

Thanks. Mine is working again now after quitting and restarting Quicken.

Jay Baker

Mine appears to be back to normal also

jlgg

Mine is working again, but on examination what they did was extend the incorrect Quicken Premier subscription shown in the "About Quicken" window by one year.  If I'm correct this means the problem will resurface in one year.  This will not be truly fixed until the information in the "About Quicken" window matches the information in the "My Quicken Account" window.