Quicken won't load/crash report

Question

pop up screen says quicken unexpectedly quit the last time I was using it.  I've tried to uninstall and reinstall but the same screen keeps popping up.

JameyRamsey · Answer

I am encountering exact same.  After completing all steps above & even installing the "US Manual Mondo Patch", it still crashes at app startup.  However, I have learned that if I run QW.EXE in Administrator mode, everything works and the data file is fine.  If I run QW.EXE normally, then the app crashes.  I suspect some type of folder rights & roles problem somewhere - any ideas?

UKR · Answer

Quicken crashes, hangs or loops
at startup?

Please
try this:

* Reboot Windows.
* Close Quicken (or do not
     start it at all).
* Use Windows File Explorer to
     locate and rename your current Quicken data file. For example, if it's
     called Qdata.QDF rename it to QdataX.QDF

          Usually your file is located in your
     C:\Users\_your_username_\Documents\Quicken folder.
* Having done that start
     Quicken as usual from the Start Menu or Desktop Quicken icon.

          If Quicken cannot find your current data file during startup it
     should just simply load the program and give you either a nearly blank
     menu screen or one that has options to start as new user, restore from
     backup, etc.
* If you get to this point
     without Quicken crashing 
* click on File in the Menu
      bar. Select the Validate function. Select the renamed Quicken data file
      and see if Quicken can access and repair it.

* If the data file is beyond
      repair, try to restore your data file from the most recent Manual or
      Automatic backup. Go back to restoring successively older backups until
      you find a file that works
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

* If you can't get Quicken to
     start at all,
* uninstall Quicken using this
      procedure:  https://www.quicken.com/support/how-do-i-uninstall-quicken-windows 
* Now please open Windows File
      Explorer and navigate to This PC > C: Drive > Program Files (x86)
      and delete the folder titled "Quicken"
* When done, reboot your
      computer and then reinstall Quicken from  your account at quicken.com or your installation CD or
      saved downloaded installation file and allow it to update to the latest
      available patch release level.

Quicken Anja · Answer

Thank you for trying the troubleshooting instructions previously provided and for providing us with an update.

At this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

I apologize for any inconvenience! Thank you.