Transactions not downloading from Hancock Whitney Bank
edited March 13 in Errors and Troubleshooting (Mac)
I have 5 checking accounts at Hancock Whitney Bank. I missing LOTS of transactions in all of the accounts. I have spent hours manually entering transactions. What is the problem? Is there anyone else experiencing the same issue? [Removed - Rant]
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. What is your connection method with Hancock Whitney Bank? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving any error codes or messages when attempting to download transactions? What exactly occurs?
I look forward to your response.
Quicken Connect. I am not receiving any error messages concerning the Hancock Whitney accounts.0
Thank you for providing more information.
First, I suggest creating a test file and adding the Hancock Whitney accounts to see if the same issue occurs with missing transactions. You can create a test file by navigating to File > New > Start from Scratch. It is recommended to save a backup before proceeding.
Please let me know how this goes.
I am not able to download transactions from Hancock Whitney. I do not know where settings is?0
Thank you for joining this thread to share that you are also experiencing this issue.
Which setting are you referring to? Are you receiving any error codes or messages?
I look forward to your response.-Quicken Jasmine0
This discussion has been closed.