Quicken Freezes When Adding Files to Transactions

GNick

For several months (after installing a Quicken update around summer 2022), adding scanned PDF files to Quicken transactions causes Quicken to freeze with a flashing cloud-arrow icon. The only way out is to use the Windows task manger to close Quicken, then re-open Quicken to discover whether the file attached to the transaction.

Quicken support agents were unable to find solutions. Their tests included creating a new Quicken file, loading a mondo patch, and installing earlier versions of Quicken but the problem persisted.

Some Quicken support agents say this is a known bug but they have no idea whether it is being fixed or when it might be fixed.

Many calls to Quicken support agents and hours of troubleshooting failed to solve the problem. Tier 2 Quicken support was promised but they failed to call back at a scheduled time.

GNick

I tried phoning back today for support. After an hour-long wait, Quicken support agent Edward placed me on hold and after another half hour the call dropped. I tried chatting with Quicken by text but got no reply except from a bot that promised "One moment while I connection [sic] you to someone that can help!"