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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Cannot remove biller with no pending payments
pbmsmit
Trying to clean up old billers but cannot remove them because there are (according to quicken) 'pending payments' but there are not as account were closed more than a year ago. How can I force to remove billers?
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Quicken Anja
Hello
@pbmsmit
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
To start with, I suggest
you try to
Review and Repair Online billers
first, then see if it will allow you to remove the online billers you wish to delete. However, I do recommend that you save a
backup of your data file first (
just in case
). After that, please navigate to the
Bills & Income
tab and click on the gear icon on the top-right. Then, click on
Review and Repair > Review and Repair Online Billers
in the dropdown menu.
Once that is done, please navigate back to the gear icon and click
Manage Online billers
and attempt to remove the Online billers you wish to delete.
Let us know how it goes!
pbmsmit
That fixed some of them, and also an existing one, that I cannot re-add due to two step authentication. The last one could be removed after trying to fix password (hangs), but then it was removed. So I'm good now but have to see how I can re-add one again (Xfinity).
pbmsmit
Looks now I have tenths or hundreds of '$0.00' transactions (manual bills). Cannot remove them
image.png
pbmsmit
I have run the "Validate File" and this does not fix the issue. please advise on how to kill this undead bill reminder!
Quicken Anja
Thank you for following up with additional information.
Based on what is shown in the screenshot posted, we'd recommend contacting
Quicken Support
directly for further assistance as this issue may likely require an escalation in order to resolve.
We apologize for any inconvenience! Thank you.
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