Barclays card stopped connecting/downloading

Gene Gualtieri

After working for years, I am now unable to connect to my Barclays credit card via Quicken Connect. Began a few days ago. Website login works fine. Error message and some related info below.

Is anyone else seeing this? I think it may have to do with Barclays adding multi-factor authentication recently?

Thank you.

---
"message" : "We were unable to connect to Barclays Bank Delaware. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name.",
Status: QCS_SERVER_ERROR
Code: FDP-1400
WCC Code: CC-569
Detail: Invalid request.
Days: 1
Snoozed: 0
lastSeen: 2023-02-11 17:04:53 +0000
Count: 2
fiBID: 4351
fiName: Barclays Bank Delaware
aggChannel: FDP_DEFAULT

Quicken Jasmine

Hello @Gene Gualtieri,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this error. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your response. 

Gene Gualtieri

Thank you. Screenshot attached

Quicken Jasmine

Hello @Gene Gualtieri,

Thank you for providing that screenshot. 

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

Gene Gualtieri

Hi Jasmine, Thanks for your help. Unfortunately I get the same error: