Primis Bank - Digital: Online Setup

Frank002
Frank002 Member ✭✭
edited February 12 in Download, Add/Update Accounts (Windows)
Primis Bank is available for online setup, but they now have a new online savings bank which they refer to as Primis Bank Digital. That has a different routing number and is not yet available for online setup in Quicken. Is there any way to get that established To connect online?
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Frank002, 

    Thank you for reaching out to the Community with your question.

    In order for a financial institution to support downloads to Quicken and to be added to our bank list, the request to be added would need to be made and submitted by the financial institution to our service providers. If you want Quicken to be supported, you will need to contact your financial institution directly and tell them you'd like to download your accounts into Quicken.

    I hope this information serves to be useful to you! Thank you.
    -Quicken Jasmine
  • Frank002
    Frank002 Member ✭✭
    > @Quicken Jasmine said:
    > Hello @Frank002, 
    >
    > Thank you for reaching out to the Community with your question.
    >
    > In order for a financial institution to support downloads to Quicken and to be added to our bank list, the request to be added would need to be made and submitted by the financial institution to our service providers. If you want Quicken to be supported, you will need to contact your financial institution directly and tell them you'd like to download your accounts into Quicken.
    >
    > I hope this information serves to be useful to you! Thank you.

    Jasmine, thank you for that input. I have submitted that request to Prime Bank Digital. On a related topic, if there is any way to alert Quicken users to the issue, you might save a lot of people some time. I kept trying repeatedly to use the Primis Bank connection which is currently in Outlook before learning about the difference in the routing numbers.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Frank002,

    Thank you for reaching back out. 

    I can pass this information along to my team. 

    Have a wonderful day!
    -Quicken Jasmine
  • Ben
    Ben Member ✭✭✭
    I contacted Primis.  They said they are not a new bank and Quicken is treating them like a new bank because of the different routing number for the digital accounts.  They told me this is an issue on Quicken's end to link the new routing number to the existing Primis Bank.    So round and round we go...
  • QUserPaul
    QUserPaul Member ✭✭
    I just talked to Primis customer service and they say that Quicken needs to update the URL from Primisbank.com (currently in Quicken) to https://digital.primisbank.com/login.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    QUserPaul said:
    I just talked to Primis customer service and they say that Quicken needs to update the URL from Primisbank.com (currently in Quicken) to https://digital.primisbank.com/login.
    As has been mentioned in @Quicken Jasmine 's earlier reply, it is up to Primis management to communicate this change request to Intuit as the service provider. To get the ball rolling, the request MUST come from an authorized person at the bank.
  • krose
    krose Member ✭
    I too have been attempting to download my Primis online account into Quicken and I receive a cc-503 error each time.
  • bradfjoh
    bradfjoh Member ✭✭
    Same issue as others. I spoke to Primis customer service too. But it's unclear if they submitted a request to Quicken to change it.
  • Dave Hanson
    Dave Hanson Member ✭

    Bump.

    Just chatted with Primis Digital customer service. They explained that they were not authorized to make this request, or even access this chat thread. They asked I write [email protected] , which is what I just did.

    Seems so easy to get this fixed, someone from Primis or Quicken should just handle it and be done.

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