Hello @alexmkaplan and @Sara115,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Since you have already attempted to sign out and then back in to your data file, I suggest manually resetting the cloud account instead.
To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps (if applicable). Then, follow the instructions provided below to remove the cloud account from your main data file.
Once that's done, see if the issue still continues to persist. You can then also delete the new file you previously created as well as its cloud account (if applicable).
Let us know how it goes!
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Thanks for reaching back out.
I assure you these instructions are up-to-date with the latest Quicken for Mac release and have tested it once more to double-check. Could you please specify exactly which prompt you are having trouble finding?
I look forward to your response.
Have the same problem, did as described - and continued to have the same problem. Have the same problem with a Chase credit card
I hadn't noticed this previously, but Quicken has recently switched from “Preferences” to “Settings”, to follow Apple's change from “System Preferences” to “System Settings” in the current operating system.
I hadn't noticed because I always use Command-comma for Preferencers, er, Settings, which is the keyboard command in almost every Mac program.
I receive this error every time I relink an account. My Quicken Sync is turned off as I do not want my accounts stored on the web, only locally.